The Jalan-Kalrock consortium has selected IBS Software to relaunch Jet Airways. This selection will provide a range of technology platforms to support Jet Airways’ relaunch as a people-focused airline in the digital age. As a technology partner, IBS Software will provide state-of-the-art capabilities in Passenger Service Systems (PSS) encompassing reservations, inventory and revenue management, departure control system, loyalty management, as well as ‘a next-generation website and mobile app, designed to optimize the overall passenger and retail experience.
Sanjiv Kapoor, CEO of Jet Airways, said, “Jet Airways returns determined to take technology, service and customer experience to a new level. Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics down by tackling recurring customer journey issues, both online and in airports, while tackling issues commonly encountered by airline personnel. In IBS Software, we have found an ideal partner with the experience and expertise to provide the technology platforms and collaboration that will help us deliver on our promise to bring back a Jet Even Better Airways to those eagerly awaiting its relaunch, as we enter an exciting new era for the airline.
Anand Krishnan, CEO of IBS Software, said, “Jet Airways is one of India’s most beloved airlines and it is an absolute privilege to play a part in its highly anticipated relaunch. Air passengers in India will not only rediscover a hugely popular brand, but will also benefit from Jet Airways’ vision to use cutting-edge technology to become a people-centric, customer-focused airline, updated for the future. digital age. Jet Airways is committed to placing technology at the heart of all of its operations, and we are delighted to partner with their visionary team to continue to change the face of the airline experience in India and beyond.
Jet Airways is expected to resume commercial operations in September 2022.
For more information on IBS Software’s suite of cloud-based SaaS technology platforms designed to help airlines digitally transform, visit www.ibsplc.com